Delete your Urgento account

Permanently delete your account inside Urgento

Complete or cancel any pending order or return before deleting your account.

1. Sign in to Urgento and open Profile > Delete account.
2. Tap Send deletion code. A fresh account deletion code is sent to your registered mobile number.
3. Enter the 6 digit deletion code.
4. Tap Delete account, read the permanent deletion confirmation and retained-record disclosure, then choose Delete permanently.

The server verifies the deletion code before removing account access. The app confirms account deletion and signs you out only after it receives a successful deletion confirmation. An error or timeout does not confirm that deletion succeeded. Your old account and its access to previous orders cannot be restored.

Request deletion without signing in

Email labeno@labenotech.com with the subject Urgento account deletion. Include your registered mobile number and say that you want your Urgento account deleted. You do not need to sign in to the app or have it installed to send this request.

Labeno’s support team will verify account ownership and handle the request under the same pending-order and retention rules. An email request does not automatically delete the account. Never send an OTP, password, PIN or payment credentials by email.

What account deletion removes

When deletion is confirmed, your registered phone number and account access are removed. All sessions are revoked. Cart, wishlist, checkout retry data, support conversations and support photo metadata are removed. Saved address details are deleted or redacted; redacted references linked to existing orders remain.

Private support photos become inaccessible through the account immediately when deletion is confirmed. They are queued for permanent removal and may remain temporarily in private storage until cleanup succeeds. The app tells you when photo removal is still pending.

What remains after account deletion

Existing orders, order items, invoices and associated business and settlement records remain. This includes the buyer name and delivery address recorded for each order, including house details, city, state and postal code where recorded.

A blocked internal account reference, date fields and redacted address references are retained to preserve these records. Limited security, rate-limit and deletion-confirmation retry records may be retained to prevent misuse and handle retries. Historical backup copies may also retain information under the retention purposes described in the Privacy Policy.

These records are retained for transactions and business records, disputes, fraud prevention, applicable legal requirements or legal claims, as explained in the Privacy Policy.

External shop accounts and requests, where available

Complete external deliveries and original-shop returns before deleting your account. Shop owners must settle wallet balances and withdrawal holds first. Confirmed deletion removes your private uploaded documents, contact phone, clinical notes and external delivery-location snapshot, while financial and settlement records remain.